Support

Need help with Argus Capture by Agata Hexe? We’re here for you.

Contact Us

• Email: [email protected]
• Response time: within 24 hours on business days

Troubleshooting

Before contacting support, please try these steps:

1. Make sure you are running macOS 14.0 (Sonoma) or later
2. Update Argus Capture to the latest version — check Argus Capture > Check for Updates in the menu bar
3. For screen capture: ensure Screen Recording permission is granted in System Settings > Privacy & Security > Screen Recording
4. For scrolling capture: some apps with custom scroll views may not work — try using the window or screen capture modes instead
5. For system audio recording: grant Argus Capture access in System Settings > Privacy & Security > Screen & System Audio Recording
6. If Store Presets are not exporting correctly, verify your output folder is writable and has sufficient disk space
7. If the trial has not started, check your internet connection — trial activation requires a one-time server call
8. If your license is not recognized after purchase, use Activate License Key with the email and key from your purchase confirmation
9. If your license shows as active on another device, use Activate License Key to transfer it to this Mac
10. Try quitting and reopening Argus Capture
11. If the issue persists, send a support report from Settings > Report Issue inside the app

System Requirements

Please include the following when contacting support:

• App version
• Device model
• Operating system version
• Description of the issue